Welcome to the Fortnightly Focus Blog

In today’s competitive landscape, winning businesses are not just those that provide excellent service at the front line, but those that embed the customer at the heart of their entire organization. 

Over the last decade, the conversation has shifted from customer satisfaction and relationship mana...

In today’s complex business environment, leaders of small to medium enterprises (SMEs) need more than strategies and targets—they need a unifying compass. A Business Manifesto provides that compass. It’s more than a statement; it’s a declaration of what your business stands for, the values you live ...

In business, words matter—but actions matter more. Commitment statements bridge the two. They are not lofty aspirations or vague values pinned to a wall. Instead, they are clear promises your business makes to customers, employees, suppliers, regulators, and the community. 

When done well, commitme...

“The most powerful leadership tool you have is your own personal example.” – John Wooden

In a world where strategy and profit often dominate leadership discourse, it’s easy to overlook the silent force behind truly inspiring and effective leadership—the example we set through our character.

At the...

 “The best way to predict your business future is to invest in your leaders.”

Small Change: Know the importance of developing leadership capability

Many business owners and senior leaders ask: Is leadership development really worth the effort?
The answer is a resounding yes—and the data proves it....

Why choosing the right business scorecard makes all the difference.

In business, measurement is power—but only if we’re measuring the right things.

Too often, leaders rely on financial data because it’s required or easily accessible. But if your goal is to steer the business rather than report on ...